Support

Rely on award-winning customer support that's proactive, responsive and accountable.

Unlike traditional IT vendors, our support systems are designed to make it easy for you to talk with a service professional quickly. Support teams that include performance monitors, technical support representatives and production engineers work together in "pods" so that communication is fast, escalation is easy and problem resolution is swift.

Armed with our state-of-the-art database that provides 360-degree views of your critical product data, our customer care teams located in St. Louis, Reading UK, Singapore, and Tokyo are consistently proactive, responsive and accountable for your satisfaction, enabling you to operate your applications with confidence. These support teams resolve 99% of all issues using a powerful suite of automated software tools. In the rare times when on-site support is needed, SAVVIS can dispatch technicians in over 40 countries around the world.

SAVVIS’ customer support model is based on multi-functional teams working together in "pods" to deliver end-to-end support. A single point of contact helps to speed resolution and increase teamwork and accountability. These teams use powerful database and monitoring tools that provide a 360-degree view of your SAVVIS solution, proactive performance tuning, and rapid response.

For more information on SAVVIS Customer Support, we invite you to view our video, "How We Support You".

How to contact us for Technical Support:

US
1 SAVVIS Parkway
Town & Country, MO 63017
(314) 628-7000 or 1-888-NETOPS-1 (1-888-638-6771) 
Request@savvis.net

Asia
50 Raffles Place
Singapore Land Tower #13-01/04
Singapore, Singapore 048623
Main Line: (65) 6-768-8000
SSC: (65) 6-768-8099
Fax: (65) 6-225-5951
For calls from Malaysia to Singapore: +65-6768 8000 
For calls from other overseas countries to Singapore: +65-6768 8000 

Europe
Eskdale Road, Winnersh Triangle
Berkshire England RG41 5TS
Network Operations Center- Phone - 00800
SAVVIS HD General Customer Support
UK Toll Free: 00800
SAVVIS HD (00800 7288 4743)

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